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Retailers with VW service Promise
At Volkswagen, we want you to feel confident about the quality of service you'll receive - every time you visit us.
That's why together with our network of Volkswagen Authorised Repairers we've devised the 'Volkswagen Service Promise'; 10 promises designed to help you manage the cost of motoring and making your life easier.
1. No one knows your Volkswagen better than we do - Our technicians received the latest training and have access to Volkswagen tooling and Volkswagen technology.
2. We'll match any like-for-like quote within 5 miles - We match any like-for-like written quote for service, maintenance, repair or new tyres using Volkswagen Genuine Parts.
3. A range of convenience services to suit your needs - You can take a courtesy car; we can pick up and drop your car back to you or even give you a lift into work, home or town. Just tell us which you’d prefer and we’ll sort it out.
4. Volkswagen Video - We promise if a Volkswagen Technician discovers an issue, we will send you a video of your car showing any work that needs to be done before it takes place.
5. We offer 'real' value for money – we will only offer you the right service at the right time; charging Volkswagen set times for all work and offering a 2-year parts and labour warranty on parts
6. We offer visual health checks - We promise to give your car a 34 point check of the basics, at no extra cost and with no obligation.
7. Online Servicing Bookings - to make your life even easier, provide an Online booking service for your convenience, giving you instant quotes and appointment booking.
8. AdBlue Top up £1.50 per litre - if you require your ad blue topping up, we will do so for £1.50 per litre including labour and VAT. There is no need to book in, just come along to your local retailer.
9. Car wash and vacuum - every time you come to us for any job that takes over an hour in our workshop, we’ll wash and vacuum your car at no extra cost; if the job takes less than an hour but you’d still like it cleaned, just let us know and we’ll do that at no extra charge, too.
10. We'll fit exterior bulbs and wiper blades - We promise to fit wiper blades and exterior bulbs bought from us at no extra charge. We’ll replace all exterior bulbs, including sidelights, headlights, brakelights, foglights and reverse and indicator bulbs. If you need interior, Xenon or LED lights replacing, just ask and we’ll provide a competitive quote for fitting those, too.
And, in addition to this, when you come to us you'll be getting something you can't get anywhere else: the official Volkswagen stamp in your service book or an update in your digital service book
Non Service Promise members
At Volkswagen, we want you to feel confident about the quality of service you'll receive - every time you visit us. In addition to this, when you come to us you'll be getting something you can't get anywhere else: the official Volkswagen stamp in your service book or an update in your digital service book
- Our technicians receive the latest Volkswagen training and have instant access to Volkswagen tooling and Volkswagen technology
- Express visual health check of your vehicle; give your car a 34 point check of the basics of all the wear and tear items on a customer's car, at no extra cost and with no obligation.
- Volkswagen video, there's no need to use your imagination - you can see for yourself. In your video your technician will provide a short summary of the results of your Express Visual Check and will highlight any items which have been identified as requiring attention either urgently or in the future.
- A range of conveniences to suit your needs, to help you get on with your life.. You can take a courtesy car; we can pick up and drop your car back to you or even give you a lift into work, home or town. Just tell us which you’d prefer and we’ll sort it out.
- Real value for money, right service at the right time; charging Volkswagen set times for all work and offering a 2-year parts and labour warranty on parts fitted after the manufacturer’s warranty has expired. Excludes wear and tear items.
- Car wash and vacuum, every time you come to us for any job that takes over an hour in our workshop, we’ll wash and vacuum your car at no extra cost; if the job takes less than an hour but you’d still like it cleaned, just let us know and we’ll do that at no extra charge too.
Just tell us what you need. Whether it's brakes or bulbs, MyCarNeedsA.com can source the best deal for you from a wide range of local service providers.
