Privacy Policy

Your privacy and the security of your data is of the utmost importance. That's why we never share your data or contact information with anyone until you accept a quote for your work.

By joining MyCarNeedsA.com, you are agreeing to allow us to offer your job(s) to our network of service providers as and when required. Only your vehicle registration and postcode will be used to obtain quotes for your car. In return we will make these commitments

We will never

  • Allow anyone to see your personal data throughout the quote process
  • Provide your contact details to anyone other than your chosen quote provider
  • Allow any third party to send emails
  • Share or sell your data to a third party

We will always

  • Ensure your personal data remains anonymous until you accept your chosen quote
  • Implement high levels of security to protect our data
  • Protect our customers by refusing third party access to our data
  • Provide you with the ability to unsubscribe or delete your data

In providing our service we may

  • Contact you by email to update you on quotes and available services
  • Contact you by phone to provide support on your quote options
  • Customer calls are strictly limited to three attempts per job placed. Conversations may be recorded for training and operational support.

This privacy policy has been put in place to ensure you are confident about the security of your personal information.

We have strict security measures for the storage and use of your information as required by the Data Protection Act 1998 and the General Data Protection Regulations May 2018

These security measures include always requiring proof of your identity before you can access your information. This is why your account is password protected and why it is important that you never let anyone else know your password. By using our website you agree to our Terms & Conditions and this Privacy Policy. If you do not, or cannot, agree to our Terms and Conditions or this Privacy Policy, you are not permitted to use the website

How we will use your data

In order to provide our services, we need to collect and process some personal data about you and your vehicle. Some of this information will be shared with service providers.

To get quotations for the work you request it is necessary for us to pass on your car registration number and postcode to Service Providers. When you accept a job from the quotations received you are then entering into a contract with your chosen service provider and we will send your contact details to that Service Provider so they can contact you and arrange a time to do the work.

MyCarNeedsA.com will remain the data controller for that information, but the Service Providers will become data controllers in connection to everything that those companies do with that information. Their privacy policies outlining what they will do with your personal information will be available on their website.

By submitting your personal data on this site, whether in those fields marked mandatory or otherwise, you are affirming your consent for such information to be used in accordance with this Privacy Policy. You will be able to withdraw that consent at any time by the methods described below.

By continuing to use this website you have consented to information being collected from your device by cookies or other similar technologies, for the purposes described in this Privacy Policy.

Communication Preferences

Using the contact details, you supply MyCarNeedsA.com may contact you by telephone, email, or otherwise about related products and services. This may include our newsletter, exclusive offers or renewal reminders/quotations.

If you would like to change how we communicate with you at any time you can unsubscribe in the following ways:

  • Manage your preferences on the ‘My Details’ page on the ‘My Account’
  • By clicking on the ‘unsubscribe’ link provided on each email we send to you that does not directly relate to a job you have requested.
  • Email: support@mycarneedsa.com

Please remember that by unsubscribing we will not be able to contact you about products or services that may benefit you.

After receiving a job request for car servicing, MoT or other maintenance or repair on our website, we will email quotations directly to the email address you supplied. This is part of our automated service and is a condition of use of our website. We may also contact you by phone to assist with your quotation or contact you about any additional services that may be available directly relating to your quote.

Analysis and Cookies

Sometimes your data will be used for analysis purposes or to build data products. In these instances, the information is aggregated and wherever possible anonymised in line with the Information Commissioner's code of practice.

We use remarketing, retargeting and similar audiences to advertise online. Third parties, such as Google and Facebook, use storage technologies to serve ads that may be relevant to you and your interests on websites across the internet based on your past visits to our website. The storage technologies include 1. Cookies, which are small pieces of data transferred to your mobile device or computer for record-keeping purposes. 2. Web Beacons let us know if a certain page was visited or whether an email was opened. 3. Tracking Pixels allow us or our advertising partners to advertise more effectively and efficiently. You can opt out of Google's use of cookies by visiting Ads Settings (http://www.google.com/settings/ads). Alternatively, you can opt out of receiving online ads using the NAI Consumer Opt Out Tool (http://www.networkadvertising.org/managing/opt_out.asp).

Security

All processors of your data are required to adopt and implement best practice security measures to prevent the loss of or unauthorised access to your personal information.

If you have any queries or concerns about the data usage please contact us by emailing us at support@mycarneedsa.com.

Contacting us, exercising your information rights and complaints

If you have any queries or concerns about the data usage please contact us by emailing us at support@mycarneedsa.com.

The Data Protection Officer: Joanne Uprichard, MyCarNeedsA.com, 22 Derryall Road, Portadown, Co Armagh, Northern Ireland, BT62 1PL. Email: joanne.uprichard@mycarneedsa.com