My car has a problem - how does the site work?Get Help!
It's really simple. Follow these 4 steps and get the problem sorted:
Tell us what your car needs
Enter the details of the work you require via the user friendly options on the website.
Sit back and Wait
MyCarNeedsA.com will offer your job to our network of service providers who will bid against each other for your work.
Choose the right bid for you
Once the bid process closes you can select the best deal for you. It might be price. It might be on the overall service offered. Either way you are guaranteed the best deal for you in the most convenient way. Saving time, money and effort!
Tell us about your experience! We strive to provide an exceptional customer experience at all times. Your feedback is important in our efforts to do so.
When you visit MyCarNeedsA.com enter your car's registration and your postcode and click GO. You will then go through a process where you fill out your cars details, the work you require and your details. Your job is then live and the Service Providers will now begin to bid on your job.
Remember, you pay nothing to register on MyCarNeedsA.com. Once your job is live the Service Providers will then bid for the work and you simply choose the best deal for you. Getting the best deal in the most convenient way is our commitment to you.
The Service Providers will contact you via the messaging system. You will receive an email from us telling you that you have a quote(s) waiting. Simply log in to your account and see which is the best deal for you. Once you have accepted a bid the successful Service Provider will receive your details and get in touch with you.
This unfortunately depends on several factors; the amount of Service Providers in your area, the make and model of your car, the work required, etc. The more accurately you let us know what you require the more likely you will receive a larger number of Service Providers responding. New Service Providers are signing up all the time, so we would expect that the response times for the bids to become faster.
Your job will remain on the site until you have accepted a successful bid, or until you cancel the job request.
All of the Service Providers are able to search for your specific vehicle details from the registration number provided, so they know exactly the make and model prior to quoting on your job. This will then make sure that the costs are as accurate as possible.
When you initially enter your vehicle's registration and postcode the details will then be searched on the national database and automatically filled in. If there are any problems with the look up then there is the option for you to manually fill these details in. Once the vehicle's information is complete we recommend that you describe the issue in as much detail as possible, so that the Service Providers can accurate bid on the work.
Once all of the Service Providers have sent their bids in, by the designated time you requested them for, simply click on the Accept Quote button. Your job will automatically then be removed from the site and additional quotes from other Service Providers will be declined. Please not that all of the quotes accepted through MyCarNeedsA.com are indicative and not contractually binding.
Once you have chosen a bid your job will be removed from being active. The successful Service Provider will be sent your contact details and they will get in touch with you to arrange carrying out the work. When the work has been carried out we will ask you to leave honest and fair feedback. Your feedback is extremely important to us so we can continually assess the services we offer and make sure the customer experience is as it should be.
Once you've accepted a job and the work has been completed simply log in to your account, find the job leave your feedback. Rate it, leave a short comment and whether you would recommend the garage to others.
You can cancel your job at any time. Simply log in to your account , go to the dashboard and cancel the job from there.
No, we are totally impartial. This is a comparison website where Service Providers bid for your work, which is why it is so important for you to leave feedback on your experiences.
Yes, of course you can. If you have any suggestions, comments or feedback about MyCarNeedsA.com please do not hesitate to contact us where we will endeavour to respond to you as soon as possible.