Jul 25, 2017
After extensive coverage in recent days on unscrupulous garages forcing customers to commit to work not required, not completing or overcharging for work, MyCarNeedsA.com MD Scott Hamilton has reiterated the need for customers to ensure they choose reputable businesses to carry out their repair and maintenance, highlighting the approval and on-going moderation process MyCarNeedsA.com employs to ensure the quality of their network.
It obviously benefits customers to carry out research and compare businesses. However, this can be very time-consuming. MyCarNeedsA.com removes the hassle of finding a reputable and professional garage for MOT, servicing, brakes and clutches.
Only authorised repairers provide quotes for work, only joining the network after going through a thorough vetting process. More than 1,600 applications from garages have been refused in the last few years and, for those service providers who do a good job, customers are encouraged to provide reviews which new customers can use as a valuable form of independent recommendation.
Standards are taken very seriously with an on-going moderation process in place which ensures poor reviews and complaints are investigated. Consistent or serious issues can lead to removal from the MyCarNeedsA.com platform. This year a number of independent garages and a large group have been removed from the site for consistently poor customer satisfaction.
“We are serious about providing customers with a vetted and moderated choice when they get to choose a service provider. In each of these cases, they were getting a significant number of jobs, but we had too many customer complaints. With more than 30% of customers choosing recommendation over price and location, it is clear we must continue to ensure our customers are presented with a trusted choice with independent quality recommendations”