Nov 3, 2017
New research reveals that 45% of motorists dislike dealing with garages to organise their vehicle’s MOT test, servicing and repairs and find it more stressful than renewing their car insurance (33%).
The research*, commissioned by MyCarNeedsA.com , shows that the majority of motorists are loyal to their local independent garage, with 74% of respondents saying they rely on them for all their servicing, MOT and repairs.
However, over a quarter of motorists need help with choosing a reliable and trustworthy garage. Of those that need recommendations, 11% of motorists will ring round to get the best deal; 7% will ask a friend for recommendations; 4% will look up businesses online; and 4% will use an online comparison site to check prices, reviews and services in their local area.
The research also shows that just 26% of motorists will book a service when they receive a dashboard message prompt, while a third always have their car serviced after a certain amount of time eg 12 months. Just 19% of motorists will book a service after their car has reached a certain mileage. Once their car is over three years old, the majority of motorists (82%) forget the service dates.
Scott Hamilton, Managing Director of MyCarNeedsA.com commented: “It’s no surprise that motorists dislike dealing with garages for servicing, MOT and repairs. Often they are worried about the cost of servicing or getting their car fixed, especially at a time when they face above-inflation price hikes for insurance, fuel, parking and speeding fines.
“Motorists are having to dig deeper into their pockets to run and maintain their vehicles. It certainly pays for motorists to carry out some research and shop around when they need to book an MOT, servicing or repairs. We created MyCarNeedsA.com to provide motorists with good quality work on their vehicles, at the right price. We are not about giving motorists the cheapest price irrespective of quality, but about fair and transparent pricing.
“We get quotes from trusted service providers and only allow Authorised Repairers to quote for work, backed by a guarantee that only genuine parts are used on vehicles and all parts and labour come with a 12-month guarantee.
“Motorists across the UK have been able to save time, money and hassle on more than 200,000 service, maintenance and repair jobs through MyCarNeedsA.com. With most customers requiring an average of three jobs per annum on their vehicle, each job placed on the site is an opportunity to save a little extra towards those unplanned costs.”
MyCarNeedsA.com now works with 4,000 dealers, garage and workshop partners nationwide. Only Authorised Repairers provide quotes for work after a thorough vetting process and only genuine parts are used on all customer vehicles. Service books are stamped and a 12-month guarantee on all parts and labour is provided. Eighty percent of jobs generated by MyCarNeedsA.com for its service providers are grade A.
