Published 4 years ago
I was worried about getting work done on my car as am a new driver, this was my 2nd car but first MOT. From the start the customer service level was above and beyond. I told them that there was an issue with the car that Vauxhall told me about. Not only was Dave and his team able to source the correct part to fix the problem, they done it for a fraction of the cost quoted by Vauxhall.. Over the moon that i had got an MOT, Service, new back brakes and the above fixed. I decided the next day to let them carry out the MOT advisory’s (new front brakes/pads)... This is the part where the customer service i got just got better and better. Sadly there was an underline problem with my car that i wasn't aware of until the work was done. My car was pulling to the left. After Dave’s team told me the diagnosis (the tracking) and the work they done had nothing to do with it, i was very doubtful. I took my car to get its tracking done, but the problem was still there. Dave and his team insisted I took my car back to them. Using his vast network of trusted consultants and electronic diagnostic equipment and more unpaid hours of his time, they told me the problem was still the tracking. In complete shock that he was claiming the same thing I was in disbelieve and thought oh no am one of them stories I have read about. I took it back to the tracking place and turns out they had misaligned the tracking the first time, Dave and his team was 100% right every step of the way. The question isn’t will I use them again, the question is will they have me again haha
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