This is a convenient place to drop off your car for servicing and MOT. I had booked through mycarneedsa.com, and the garage did try to contact me within 48hrs however, when I tried to return the call there was no answer (call made a few times at intervals) I then went on to book my appointment via the main website, which works really well. I suppose this is the price you pay when the business can't afford to have someone on reception all the time, so they are grafting in the workshop. May I suggest a cordless phone they can carry with them? Good service here though, please don't give up your booking, it can easily be made on the main website easy peasy.