They called me within an hour of selecting them on the site, I booked in easily and had no issues when I dropped the car off. Friendly and helpful, they called to let me know the result of my MOT and findings of the service (with recommended work needed and a price list) and again to say the car was ready to collect. They were happy to have it there all day so I could pick it up after work. The only issue (and it's very small) was that the price for the MOT and service was slightly more than quoted. I'd even double-checked before booking with them and had it confirmed that the price quoted was correct and included everything needed, VAT etc. When I was told the higher price I queried it and was told that was the standard price for the combined MOT and service. It really wasn't enough of an increase to get upset about, but even so I didn't think it was right after having it confirmed at the lower price. Apart from that no problems.